How to support a child online

Support begins with interest in what a child does online. Calm conversations help make sense of their experience and agree on rules you can revisit.

Ask what matters to the child

Ask to see a favourite game or activity. Begin with what they enjoy and what sometimes feels difficult. Screen activities can involve learning, creating, relaxing or friendships.

Understanding the context helps make decisions more useful than simply labelling the internet good or bad.

Agree on understandable rules

Discuss device-free moments, rest, photos and contact with strangers. Explain the purpose of each rule and consider age and independence. Adults should follow shared agreements too.

Review privacy, blocking and reporting settings together. Parental controls can support, but cannot replace, a relationship and conversation.

Practise privacy and caution

Talk about keeping addresses, current locations, passwords and daily routines private. Before sharing a photo, consider its audience and anyone else shown.

Pause over messages that create pressure, promise rewards or request information. Verify through another route rather than rushing to respond. Keep passwords and login codes private.

Make it possible to ask for help

Explain that the child can tell you about a worrying situation even after making a mistake. Listen first, then work out what help is needed.

Use a platform’s blocking and reporting features for unwanted contact or harmful content. The Polish Safer Internet Centre provides further educational resources; its website is linked below.

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